Welcome to TOYBOXUSA - Where America shops online ..... Order Information Shipping & Handling Info Returns & Exchanges Special Orders, Back Orders & Out of Stock Frequently Asked Questions Order Information Secure Ordering Shopping online at TOYBOXUSA.com is extremely Safe. When you submit sensitive information via the website, we protect your information both online and offline. When we request sensitive information (such as credit card, name, address, etc) on our registration/order form, that information is encrypted and is protected with the best encryption software in the industry - SSL. When you’re on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when you are just ”surfing.” While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect your information off-line. All of our users’ information, not just the sensitive information mentioned above, is protected. Order Online To place your order online, simply click on the "buy now" button and your item(s) is automatically added to your shopping cart. Once you have made your selection you may either proceed to check out or continue shopping by clicking on the appropriate button. When checking out, please enter information accurately. Your email address must be entered correctly in order to receive your order confimation. You will receive an initial email confirmation indicating your order has been placed. Once your credit card has been processed, you will receive another email providing you with a tracking number in order for you to track delivery of your order. All orders are generally shipped within 72 hours. Credit Cards Accepted We honor the following major credit cards: Visa, MasterCard and Discover. Sending a Check or Money Order Download Online Order Form Here We will honor your personal check or money order. Please allow up to 7 business days for your check to clear before your order is shipped. Make Check or Money Orders payable to TOY BOX USA, and mail payment to: TOY BOX USA 30 Scott Lane Sandown, NH   03873 When your order is shipped, you will be notifed by email and will be given a tracking number so that you may track your delivery. Orders will be shipped via USPS, this will allow us to ship to your PO Box address if requested. Quality TOY BOX USA is committed to 100% Customer Satisfaction. We will never compromise quality to make a sale. Our "No Knock-offs" Guarantee means all items purchased from TOYBOXUSA.com are 100% authentic and original. We buy products only from direct and authorized distributors. All items are warranted for up to THIRTY (30) days from the date of shipment. Our warranty provides coverage for defects in manufacturing only and expressly excludes coverage for excessive wear and tear and/or physical/accidental abuse, loss and theft. Pricing TOYBOXUSA.com is able to pass along savings to you because of our tremendous purchasing power. This means our online customers can enjoy savings up to 10-50% off the product's retail or list prices. Shipping & Handling Info Shipping Method and Delivery Time Pending authorization, we will process your order for shipping within 72 hours on all in-stock items. We will contact you promptly via email or by phone should an item become out of stock at the time the order is received. The United States Postal Service (USPS) is our preferred standard shipping carrier. We can ship to any address in the U.S., Canada and most international addresses. We will email you a Delivery Confirmation tracking number along with the appropriate carrier upon processing your credit card. We are unable to instruct the carrier how or when to leave a package at the shipping address. It is up the discretion of the driver. Please contact the carrier with any questions you may have regarding the delivery of your package. Domestic Shipping Rates and Transit Time USPS Priority Mail (3-5 Business Days) (US 50 States) AE, APO/FPO, PR, VI - (4-7 Business Days) International Orders USPS Global Express Mail (10 - 14 Business Days ) Rate: $39.00 - $49.00 + $1.00 for each additional item Canadian Residents (7-10 Business Days) Once we receive your order, you will be notifed by email of additional Shipping and Insurance charges. You must respond back to us within 72 hours indicating your acceptance of additional charges before we can process your order. *Please note that shipping charges are non-refundable for undeliverable and unclaimed packages, so please make sure that your shipping address is correct before submitting your order. You will be charged a $10.00 fee for any address correction made after the package has left our warehouse. **You may be subject to import duties and taxes, which are levied once a package reaches your country. We have no control over these charges and cannot predict what the costs may be. Customs policies vary from country to country; you should contact your local customs office for further information. Generally, packages may be delayed and held at your local customs if duties and taxes have not been paid. Carrier Contact Information United States Postal Service www.usps.com UPS www.ups.com 1-800-275-8777 FedEx www.fedex.com 1-800-463-3339 Returns & Exchanges Return Policy How to Return Items If you have any questions about returning merchandise, please e-mail us at: returns@toyboxusa.com or call us at: 1.603.887.5617 - Monday-Friday 9:00 a.m. to 5:00 p.m. EST. Include the packing slip and write the authorization number with your return, and wrap the package securely. For your protection, we recommend that you use Insured US Postal when returning goods. Send the package to the following address: TOY BOX USA 30 Scott Lane Sandown, NH   03873 We will notify you via e-mail of your refund once we have received and processed the returned item. Please note that we can refund shipping costs only if the return is a result of our error. Special Orders, Back Orders & Out of Stock Special Orders We often carry special or limited items that may not be listed on our website. Please let us know if you are looking for a special item and we will arrange to order or search for the item. Just send us an email to requests@toyboxusa.com or call us at 603-887-5617 to request a special order. Back Orders & Out of Stock We try our best to keep all items in stock, but in the event an item you request is back ordered or out of stock, we will send you an email or contact you. We will inform you when we expect to receive our restock of the item or we may offer you the item in a different size or package. You can decide to either have us ship it to you, or you will have the opportunity to change or cancel your order. Frequently Asked Questions Is it safe to order online? All credible sources, magazines and newspapers agree that online ordering is actually more secure than ordering over the telephone or by mail. We use the latest industry standards for secure online credit card transactions. Always make sure that you are typing your credit card information you’re your browser is in “secure mode” (information encrypted). You can see this by the keylock (secure symbol) at the bottom right hand corner of your browser. Another secure mode is having an “s” appear in the URL (i.e. https://...) instead of http://... You are advised to properly destroy any receipt that has your credit card information to keep would be thieves away. Never send your credit card information via the email. I just placed my order and I did not receive an email order confirmation When you submit an order online, you will be given an order confirmation number and a summary of your order. Your order has successfully been placed and we will send you an email to confirm the shipping of your order within 24-48 hours during normal business days. If you do not receive an email confirmation within this time period, please email us with your order number and we will promptly respond to your request. When do you charge my credit card? When an order is placed, we will attempt to obtain an authorization for the order amount. An authorization will check to see if the credit card is valid and may reserve the funds. We utilize Address Verification Service (AVS) to verify billing your credit card billing information. If the bank needs more info, we will send you an email message, or if necessary contact you by telephone. Your card is charged when we receive approval from your Bank issued credit card. I ordered the wrong item and I want to return / exchange it. What do I do? You may return the item within 14 days after you received the product. Contact us by email or by telephone: (603) 887-5617. Do not open the item. It must be in resalable condition in order to receive a full refund. Securely repack and ship the item back to us via UPS or USPS. Write down your order number and tell us what if you want to exchange the item for something else or receive a credit. When we get your package, we will credit your credit card for items returned. We can not refund shipping / handling charges. We shipped you the wrong item. What do I do? If we made a mistake on your order, please contact us by email or by telephone: (603) 887-5617. We will pay for your shipping cost USPS Postal Mail to ship the item back to us. We will ship the correct item to you. Thank you for shopping at TOY BOX USA WHERE AMERICA SHOPS!